Frequently Asked Questions

Orders within the Netherlands are usually delivered within 1-3 working days. Orders placed from Saturday to Sunday are processed after the weekend. Delivery within Europe is 5-7 business days. Worldwide: 7-10 business days. Please note that this time may vary during holidays or limited edition launches. Thank you for your patience. Please refer to our complete shipping policy for more information.

You have the right to return the product within fourteen (14) days after delivery. Please fill in the return form and include it with your return shipment. 

  • Returned products must be unused, undamaged and in the original packaging.
  • Please include the original invoice
  • The cost of returning items is the responsibility of the customer.
  • Goods in transit are the responsibility of the sender, so we recommend using a Track and Trace service when returning your item(s).
  • Upon receipt and acceptance of the returned products, we will refund the total purchase price to you within five business days.
  • All sales from our SALE items or ALMOST PERFECT collection are final. We do not accept returns, exchanges or refunds for these items.

All information about exchanges and returns can be found in our return policy.

download Return form

It can take up to 24 hours to receive your order confirmation. It is also possible that it ended up in your spam mailbox, please check. If you have not received an email with your order confirmation after 24 hours, please contact us. For all other questions regarding your order, please email your question to info@atelierindirose.com 

We currently accept the following payment methods:

iDeal, Paypal, Apple pay & Creditcard (Mastercard & Visa)

We do everything we can to protect your personal data from loss, destruction, use, modification or disclosure by unauthorized persons. This ensures that those who have nothing to do with your data cannot access it. We do this through the following measures:

  • Encryption of digital files containing personal data
  • Securing network connections with Secure Socket Layer (SSL), or similar technology
  • Access to the data is limited to those who need the data
  • Backup of the data

Read more about data & security in our Privacy Policy.

Send us an email

Couldn’t find an answer? Send your question to below email adress:

Info@atelierindirose.com